Data & controls

Know what happens to visitor data.

A practical overview of the tracking you install, the information you see, and the controls available to your workspace.

Anonymous by default

A first-party identifier in browser storage helps your website recognize a returning browser. Returning does not mean VisitorPing knows who that person is.

When you explicitly configure identity capture or supply a known identity, a visitor can be linked to contact information. Chat messages and information people deliberately submit through those features are separate from anonymous activity.

What activity can include

Page paths, referrers and campaign parameters, approximate location, device context, and engagement events such as scrolling, link clicks, and form submissions help explain a visit.

Ordinary form-submission tracking records the submission event and form context, not everything typed into a form. Additional features and connected services have their own data flows, described in the privacy policy.

Visitor history has a limit

Starter Doorbell7 days
Pro Intelligence30 days
Agency & Multi-Site90 days

These are visitor-history windows for active plans. Older visitor records are removed in daily batches. Account settings, billing records, aggregate counters, and other records follow separate retention rules.

Read the full retention and cancellation policy

Choose when your phone rings

Enable or disable paired devices, configure quiet hours and available alert controls, and manage notification permission on your phone. Rules and channels vary by plan.

A website visit, an alert matched by a rule, and a delivered phone notification are different steps. Device permissions and delivery conditions affect what reaches your phone.

Try the sample alert controls

Your choices and next steps

Before installing: review the privacy policy and configure your website’s consent process for your audience. Browser storage is part of the tracking setup.
Export: the billing page links to an export of retained visitor activity. Export before the applicable data-deletion deadline.
Delete or ask for help: use the available account controls or contact privacy@visitorping.com with a data request. Connected-service data and cancellation timelines are explained in the full policy.